Customer Service
At FamousFoods.com/EmerilSpices.com, SERVICE is our most important product. We stress the importance of quick delivery, in-stock products, and good old fashioned customer service!

Our Online Support Team is dedicated to providing quality assistance to our customers. We offer support by phone, email, and fax. It is our policy to reply to customers email requests, if not immediately, within one business day. We are dedicated to communicating and responding to our customers in a timely manner. 

Toll FREE phone orders
If you prefer to place your order by phone, you can call us toll-free 1-866-646-4266 (Mon-Fri) between the hours of 8:30am - 5:00pm Eastern Standard time. Ask for the "Internet Operator".   Nos Falamos Portuguese - Se Habla Espanol

A Problem With Your Order?
In the event of any questions or problems with your order or if the product received was defective or damaged please contact our Customer Service Department immediately upon receipt.  We will make every effort to resolve the problem as quickly as possible.  


How Do I Return a Package?
If you need to return your merchandise, please notify FamousFoods.com within 10 days of receipt.  (PLEASE DO NOT SHIP BACK PERISHABLE ITEMS)  We will instruct you on how to ship the product back to insure a prompt refund.  

We offer a 10-DAY return policy on all of our products in new and unused condition for a refund of the purchase price less the cost of shipping. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund).  For your protection, please ship the item, along with a copy of the packing slip, by a method that is insured and traceable, to the following address.

SHIP All Returns To:
FamousFoods.com
Attn: Returns Department
376 Nash Rd
New Bedford, MA 02746 

Items that are not in new condition or have been used will not be accepted for refund or exchange.

Shipping FAQ's

Non Meat orders
Your order is processed immediately and usually shipped (M-F) within 24 hours in most cases. Many times your order is shipped the same day we receive it.

Do you ship to Hawaii, Alaska or Puerto Rico, and the US Virgin Islands?
Yes, we will be glad to.  Please select the Hawaii, Alaska, VI, PR shipping option  We offer regular shipping by Post Office Priority Mail for packages being delivered to HI, AK, PR and the US Virgin Islands and Two Day, Three Day and Next Day shipping is not offered there.  Two Day, Three Day and Next Day shipping is only available in the continental United States.  Please note, we do not ship meats and certain heavy items items to Hawaii, Alaska, Puerto Rico, Guam and the US Virgin Islands.  Please review the item details for restrictions on certain items.  

Do you ship to Canada and outside the United States?
No, we do not ship to Canada and outside the United States except for United States APO boxes.  

Do you ship to APO boxes?
We ship to United States APO boxes by Post Office Priority Mail.  
Additional shipping may be required for heavy items.  
The Three Day, Two Day and Next Day shipping option is not offered to US APO boxes.

Large Quantities and Heavy Items

Posted Shipping rates are not factored for large quantities or for items identified as "Heavy Items".  Additional Shipping costs may be required.  Please contact Customer Service.

Meat Orders

Our smoked meats are shipped to arrive within 48 hours (UPS 2-Day) or 72 hours (UPS 3-Day) of shipment to your destination.   Please keep in mind that we ONLY ship meat orders on Monday and Tuesday with UPS to insure your order does not get hung up in transit over a weekend period.  Your order is shipped in super insulated boxes with sufficient cold packs to keep your order cool during the entire shipment.  Please note that we are NOT able to process INTERNET orders to PO Boxes OR areas outside the continental US (48 states).   
* Please note that we are not responsible for delays in shipment outside of our control (i.e. snow), an incorrect shipping address or if you are not available to accept your delivery.  

• Meat orders cannot be gift wrapped.    
• MINIMUM ORDER: 5 lbs (Mix and Match)   
• You must select  3-Day, 2 Day or Next Day Shipping at Checkout